Using a chatbot is a fantastic way to automate customer service interactions. The customer begins a conversation with the website chatbot, and the bot then transfers the chat to an agent. The agent then wraps up the conversation in a routine manner, overseeing the activity and engaging in tasks that require a human touch. The perfect balance of automation and engagement. You can build a chat bot to handle simple questions, while leaving the more complex tasks to your human agents.
Sprout Social
Sprout Social is an app that integrates your website chatbot into your smart inbox, allowing your customers to communicate with you via Facebook Messenger and Twitter DMs. The chatbot's functionality is limited by the platform it runs on, however: Twitter and Facebook support only a limited set of features, including sending unsolicited messages. Sprout Social enables you to respond to incoming messages with a templated response.
The Sprout Social chat bot comes with two versions, one for Facebook messaging and one for Twitter direct messages. Evernote implemented a chatbot and found that its monthly customer service response rate rose 80%. Other companies, such as @Monarch, BloomsburyBooks, and GVCMortgage, have also implemented chatbots on their platforms. Sprout Social bots are programmable, enabling customer support teams to create a tree of Quick Replies and hand off the conversation to a human agent once initial information is gathered.
Sprout Social gathers information about your customers and creates personalized profiles of each customer. The chatbot connects with your social networks and builds a central, intelligent inbox that searches for messages from all your customers. In this way, you can stay on top of any customer service issue or problem and respond appropriately. And if you're worried about being banned, Sprout Social also offers a free 30-day trial of its Enterprise and Advanced plans.
As an additional feature, Sprout allows you to configure multiple messages and auto-respond to them. It dynamically picks options based on context, meaning you can respond faster and flag inappropriate keywords. Furthermore, it allows you to schedule posts for the future and queue them for later. Sprout allows you to queue posts and analyzes your audience's habits, engagement levels, and content. By automating these tasks, you can save time and capitalize on opportunities for business growth.
Sprout's bot builder tool streamlines conversations and maps experiences based on simple rules-based logic. Sprout's Welcome Messages greet customers entering a Direct Message interaction on Twitter. A welcome message can say hello, answer a question, or give instructions on how to get started. Sprout's chat bot builder allows you to customize your bot for Facebook Messenger and Twitter Direct Message.
ManyChat
ManyChat allows you to create a chatbot for your website and integrate it with Facebook Messenger, Instagram, SMS, and email. This platform works with US and Canadian users and supports messaging through Facebook Messenger. A chatbot can even send texts to mobile phone numbers. Users can choose which channel their message is sent to and when. You can also choose to integrate with other Facebook marketing efforts. ManyChat is a great tool to help your business promote itself through messaging.
Using ManyChat is easy – you simply need to choose a template. ManyChat will walk you through the process step-by-step and provide tutorials. After installing the bot, you need to market your business page on Facebook and optimize the chatbot to work with your business's goals. Afterwards, you can change or customize your chatbot to respond to specific user interactions. Once the chatbot is installed, you can customize the interface by adding or removing blocks or elements.
With ManyChat, you can build an automated welcome message and provide options for moving forward based on the type of message a user enters into the chat box. You can set your own keywords and create automated responses using templates. Moreover, you can also use ManyChat's drag and drop functionality to customize your chat bot's message flow and responses. If you need complex automations, there is also a separate visual editor that will help you create your chatbot.
The ManyChat Pro plan offers advanced features and tools, but it is not cheap. The price range starts at $15 per month and increases as the number of contacts increases. It supports email and SMS Text Messaging as well. The free version allows you to maximize performance and hide manyChat's branding. However, the free plan still offers some plus features, including an intuitive user interface and a few other cool features. ManyChat is the future of Messenger Marketing.
Another great feature of ManyChat is its conditions feature. It allows you to make the bot more functional by creating conditional Flows based on various variables. With the help of this feature, you can create a chatbot that matches the user's preferences. For instance, if a user has requested information from you in the past, the bot can avoid repeating the same information. It can also be useful for testing purposes.
Pardesoteric
Arielle Pardes has been communicating with the Pardesoteric chat bot for over two months now. She's a Marotten owner, and Pardesoteric knows this! The chat bot also matches Pardesoteric's style of communication. Here, she describes the way she interacts with the chatbot on a daily basis and why she likes it. The Pardesoteric chat bot is a good fit for the Marotten owner, according to Arielle.
Fandango
A Facebook Messenger chat bot is now available for the movie-ticket seller. Known as M, the bot offers suggestions about movies and movie times. You can also purchase tickets using the bot. The chat extension is a great way to drive traffic to your website and build a relationship with your consumers. Interested parties can start a conversation with M directly from Facebook Messenger. The chat bot can be customized to address their specific needs.
Currently, the Fandango chatbot is available to help customers with tickets and information about upcoming events. It can be programmed to answer basic questions about the movie and its trailer. Another chat bot is for the lingerie retailer Aerie. The chatbot welcomes users to the website and asks whether they've shopped with them before. It can also provide details on how to unsubscribe from its mailing list, allowing you to tailor the conversation to your own preferences.
Besides Facebook Messenger, Fandango will be one of the first businesses to launch a chat bot for Facebook Messenger. It will be available in May and provide movie information, theater locations, and direct access to advance ticketing. More than two million fans follow Fandango on Facebook, and the company has a number of channels on Facebook Notify. You can subscribe to these channels to receive news, exclusive video content, and ticketing offers.
The Wall Street Journal uses the Messenger chatbot to provide breaking news. When you start a conversation with this bot, you'll be presented with several options. You can select "Get Started" and then click on one of the options. Once you've answered all of the questions, you can then move on to other conversations in the chatbot. It will also provide relevant news stories and podcasts. You can even play trivia games with the bot!